Student feedback Analysis: Report Content Demo

Overall student satisfaction

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110 000 words analysed

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This is 4 less critical issues than for the previous period.

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This is 6 less friction points than for previous period.

End of Semester Survey: Detailed Report on Key Findings
1. Positive Feedback: Comprehensive Highlights and Key Insights
Engaged and Passionate Professors: Students continually heralded faculty members who intertwined their professional experiences with academic content. A history professor was fondly mentioned for integrating personal visits to archaeological sites with lecture content. Another engaging tactic observed was when a marketing professor brought in past campaign portfolios to shed light on the real-world challenges faced and how theoretical principles were applied to overcome them.
Flexible Learning Options: The allowance of asynchronous online lectures was deemed a lifesaver by many. Students with caregiving responsibilities, part-time jobs, or those participating in university sports appreciated this flexibility immensely. Moreover, the 'Saturday Seminar Series' where students could interact with industry professionals was noted as invaluable, providing depth to the week's lessons.
Interactive Course Content: The extensive use of digital tools was seen as a significant enabler of deeper learning. Students appreciated platforms like Edpuzzle, which allowed professors to embed questions within videos, ensuring active engagement. Mention was also made of the finance department's use of stock market simulation tools, which provided hands-on experience and heightened competition.
Supportive Campus Resources: Beyond the often-cited writing centers and counseling services, the 'Midnight Math Helpdesk' initiated by the mathematics department received specific acclaim. Students also lauded the 'Research Buddy' program, which paired undergraduates with postgraduate students for collaborative research projects.
Active Student Clubs and Organizations: The emphasis wasn't just on the variety of clubs available, but their impact. The community service club's recent initiative to partner with the local city council on urban gardening was highlighted as an example of real-world change driven by student initiatives.
Diverse Campus Culture: Emphasized was the 'Global Potluck' series, where students from various countries hosted meals and discussions about their native cultures. Moreover, the initiative to have 'cultural awareness' sessions embedded within orientation week was praised for its role in building early cross-cultural bonds among freshmen.
2. Areas of Improvement: Comprehensive Feedback
Large Class Sizes: Students shared that larger classes sometimes led to a lack of personal connection, which could deter participation. One poignant remark was about a biology class where the student hesitated to ask questions, fearing they'd be "just another face in the crowd."
Inconsistent Quality of TAs: While many TAs were celebrated for their contributions, there were instances of TAs being less approachable or unclear in their explanations. One anecdote shared was of a philosophy TA who couldn't adequately explain Kantian ethics, leading to widespread confusion before exams.
Challenging Registration Process: Students recounted system glitches and course availability frustrations. A student shared about having structured their entire semester around a specific module, only to find it clashing with another mandatory course at the last minute.
Insufficient Study Spaces: Specific issues included overcrowded common areas during peak hours, noise spillage in supposedly 'quiet zones,' and a lack of accessible spaces for students with disabilities. An arts student also pointed out the limited availability of spaces equipped with large tables or boards for project work.
Communication Gaps: A primary concern was the barrage of emails students received, making it easy to miss critical information. Another issue was the inconsistency in the way different departments disseminated information. For instance, while the computer science department had a structured weekly newsletter, the literature department often sent last-minute notifications about guest lectures or workshops.
Limited Practical Exposure: Students expressed a need for more industry-aligned projects and real-world applications. An engineering student mentioned how their curriculum focused heavily on theoretical knowledge but lacked hands-on experiments or exposure to current industry tools.

Taking a holistic view, while the university experience has been overwhelmingly positive for many students, there are specific touchpoints that, if addressed, could significantly elevate the overall academic and extracurricular environment.

Introduction: A general Sentiment Analysis

This pie chart provides a visual representation of sentiment analysis results, showcasing the proportion
of feedback categorized as positive, negative, or neutral.

The bar chart provides a visual representation of the sentiment analysis of our dataset. On the x-axis,
each bar corresponds to an individual sentence from the collected responses. The y-axis represents
the sentiment score, ranging from -1 to 1, with negative values indicating a negative sentiment, positive
values indicating a positive sentiment, and values close to zero representing a neutral sentiment.

Extract positive feedback

Extract neutral feedback

Extract negative feedback

The sentiment analysis of the feedback reveals a score of 0.5, indicating that the overall feedback is moderately positive.

Recomendations

Detailed Recommendations Based on the End of Semester Survey Feedback

1. Enhancing Classroom Dynamics:

Introduce Modular Class Structures: To address the concern of large class sizes, consider breaking down large lectures into smaller modules or discussion groups. This could be facilitated once a week to allow more intimate group discussions and personalized interactions with professors or TAs.
Training and Feedback Mechanisms for TAs: Develop a structured training program for TAs, emphasizing teaching methods, communication skills, and subject refresher courses. Furthermore, introduce a feedback mechanism where students can evaluate TA performances, ensuring continuous improvement.

2. Leveraging Digital Tools & Platforms:

Streamlined Course Registration System: Upgrade the current registration system to ensure it can handle peak user traffic. Introduce features like a wishlist, where students can pre-select courses, and a notification system for when spots in desired classes become available.
Unified Communication Platform: Develop a centralized communication platform or app where all university communications are channelled. This would reduce email clutter and ensure students receive all essential notifications. Tagging or categorizing features could help students quickly identify the relevance of each communication.

3. Space Management and Infrastructure:

Expand & Diversify Study Spaces: Identify underutilized spaces around the campus and convert them into study zones. Offer variations like silent zones, collaborative spaces, and project areas equipped with necessary tools.
Reservation System for Study Rooms: Introduce an online reservation system for group study rooms or specialized spaces, ensuring equitable access for all students.
Tailored Spaces for Specialized Needs: For courses that require specific setups, like arts or engineering, create dedicated spaces equipped with relevant tools and materials.

4. Bridging Theory with Practical Experience:

Industry Collaboration: Forge partnerships with local businesses and industries. This could lead to guest lectures, workshops, and short-term internships. For instance, computer science students could benefit from workshops on emerging tech trends, while business students could gain from real-world case studies provided by partnering firms.
Capstone Projects: Introduce or expand capstone projects that require students to work on real-world problems. Such projects could be in collaboration with local NGOs, businesses, or government bodies.
Experiential Learning Opportunities: Organize more field trips, industry visits, or virtual company walkthroughs. Such experiences provide invaluable insights into the practical application of theoretical knowledge.

5. Celebrating Diversity and Fostering Inclusion:

Cultural Ambassador Program: Encourage students from diverse backgrounds to take on roles as cultural ambassadors. They can host sessions, workshops, or events sharing their traditions, foods, and histories, further enriching the university's multicultural fabric.
Mentorship Program: Pair incoming international or minority students with senior students who can guide them through their initial days, helping them adjust to the university's culture and dynamics.

6. Feedback Mechanisms:

Continuous Feedback Loops: Rather than waiting for end-of-semester surveys, introduce monthly or bi-monthly feedback sessions for courses. This real-time feedback can help professors or TAs adjust their teaching methods or content delivery, ensuring that the course remains dynamic and responsive to student needs.
Open Forums: Organize periodic open forums or town-hall sessions where students can voice their concerns, provide suggestions, or discuss their experiences with university administrators and faculty.

Incorporating these detailed recommendations will not only address the current concerns raised by the students but will also position the university as a proactive, student-centric institution. This, in turn, will greatly enhance the overall student experience and academic environment.

Student satisfaction and well-being: Key indicators and their evolution

All the following key elements are analyzed, quantified and tracked each academic cycle.

Student Satisfaction:

Academic Experience:
Facilities and Resources:
- Availability and condition of classrooms and lecture halls
- Availability and quality of technology and IT support
- Recreational facilities and extracurricular activity spaces
- Quality and accessibility of housing and dining services
Advising and Support Services:
- Effectiveness of academic advising
- Accessibility and responsiveness of support services (e.g., counseling, career services, tutoring)
Engagement and Involvement:
- Opportunities for involvement in clubs, organizations, or research
- Satisfaction with campus events and activities
- Feelings of connection or belonging to the university community
Administrative Services:
- Efficiency and effectiveness of administrative offices (e.g., registrar, financial aid, admissions)
- Ease of registration and course scheduling

Student Well-being:

Mental Health:
- Levels of stress, anxiety, or depression
- Availability and utilization of counseling and psychological services
- Campus awareness and destigmatization campaigns related to mental health
Physical Health:
- Availability and quality of health services on campus
- Usage of recreational and fitness facilities
- Availability and consumption of healthy food options
Safety and Security:
- Perception of personal safety on campus
- Effectiveness of campus security and emergency services
- Awareness of emergency procedures and protocols
Social and Relational Well-being:
- Satisfaction with social interactions and friendships
- Experiences of discrimination, harassment, or exclusion
- Engagement in healthy relationships and awareness of resources for addressing relationship concerns
Financial Well-being:
- Financial stress related to tuition, fees, and living expenses
- Satisfaction with financial aid services and opportunities for financial education
Work-life Balance:
- Balance between academic responsibilities, work, and leisure
- Availability and utilization of time-management resources

KEI

In detail: Perception of safety on campus (Semester 2 - 2022)
Such a report is made for each of the above elements

The following graph shows the evolution of the perceived safety on campus, with a score over 0 meaning a majority of positive comments in the feedback data:

Overview of campus safety, 2022 - Semester 2

Executive Summary: The recent campus safety survey from semester 2 of 2022 shows an encouraging trend in the perception of safety on campus. While there have been commendable improvements in many areas, a few concerns still linger. Addressing these issues will contribute to a safer and more inclusive learning environment for all students.

Positive Developments:

Improved Lighting: Feedback highlighted that areas previously considered unsafe due to poor lighting, such as pathways and parking lots, have seen enhanced lighting fixtures, leading to increased comfort for students during the evenings.
Increased Security Personnel: The augmentation of security staff and their routine patrols has instilled a sense of reassurance among the student body. Their visibility, especially during late hours, has been a welcome addition.
Emergency Call Stations: The introduction of emergency call stations across the campus was lauded by many respondents. These stations offer students a direct and immediate line to security, fostering a heightened sense of safety.
Safety Workshops & Training: Numerous students shared positive feedback on the safety awareness programs and workshops conducted during the semester. Many felt better prepared to handle personal safety situations after attending these sessions.

Areas of Concern:

Delayed Security Response: Even with the increased security presence, feedback indicated concerns about the time taken by security personnel to respond to incidents, suggesting the need for more effective protocols or communication channels.
Blind Spots in CCTV Camera Coverage: Students pointed out certain areas, particularly in high-traffic zones, where they felt the presence of CCTV cameras was inadequate. More comprehensive monitoring in these areas could further enhance safety perceptions.
Overcrowded Shuttle Services: Safety concerns stemming from the campus shuttle services emerged prominently in the feedback. Students highlighted instances where the overcrowded shuttles made them feel unsafe, leading to calls for better transportation management during peak hours.
Concerns in Hostel Areas: While there were positive remarks about general campus safety, a subset of feedback from hostel residents highlighted issues within their living spaces. Reports of unauthorized access and dimly lit corridors came up, indicating the need for a review of hostel safety measures.

Recommendations:

Review the distribution and efficacy of the CCTV system, ensuring that there's comprehensive monitoring, especially in high-traffic areas.
Organize regular training sessions for security staff, emphasizing the importance of swift and efficient responses.
Reassess the campus shuttle service schedule and capacity, ensuring that transportation is safe and comfortable for all students.
Take a closer look at hostel safety measures, focusing on access control and proper lighting in all residential areas.

In conclusion, while strides have been made in enhancing campus safety, there remain pivotal areas that need addressing. Taking prompt action based on student feedback will ensure a safe and welcoming atmosphere conducive to academic success.