Terms and Conditions

⚠️ Important Note for Enterprise, Regulated, and Contracted Clients

If you have signed a separate agreement with BoundaryAI—such as a Data Processing Agreement (DPA), Business Associate Agreement (BAA), or Enterprise Master Services Agreement (MSA)—then that agreement will govern in the event of any conflict with these Terms of Service.

In particular, such agreements may include:

More restrictive data use provisions, including clear prohibitions against using customer data for model training
Enhanced privacy, security, and confidentiality commitments, including compliance with regulations such as HIPAA, GDPR, PIPEDA, and others
Stronger data residency guarantees, audit rights, and operational controls

If you are an enterprise or regulated organization and would like to request such an agreement, please contact us at info@boundary-ai.com.

What's covered in these terms:

We know it's tempting to skip these Terms of Service, but it's important to establish what you can expect from us as you use BoundaryAI services, and what we expect from you.

These Terms of Service reflect the way BoundaryAI business works, the laws that apply to our company, and certain things we've always believed to be true. As a result, these Terms of Service help define BoundaryAI's relationship with you as you interact with our services. Understanding these terms is important because, to use our services, you must accept these terms.

Besides these terms, we also publish a Privacy Policy. Although it's not part of these terms, we encourage you to read it to better understand how you can update, manage, export, and delete your information.

Terms

Service provider

BoundaryAI's services are provided by, and you're contracting with:

BoundaryAI Inc.

1100 Avenue du Docteur Penfield

Montréal, QC H3A 1A5, Canada

and/or

Innovation Park EPFL

Chemin de la Raye 13

CH-1024 Ecublens, Switzerland

Age requirements

If you're under the age of 18, you must have your parent or legal guardian's permission to use BoundaryAI. Please have your parent or legal guardian read these terms with you.

If you're a parent or legal guardian, and you allow your child to use the services, then these terms apply to you and you're responsible for your child's activity on the services.

Your relationship with BoundaryAI

These terms help define the relationship between you and BoundaryAI. When we speak of "BoundaryAI," "we," "us," and "our," we mean BoundaryAI Inc. Broadly speaking, we give you permission to access and use our services if you agree to follow these terms, which reflect how BoundaryAI business works and how we earn money.

What you can expect from us

Provide a broad range of useful services

We provide a broad range of services that are subject to these terms, including the ability to create, respond to, and analyze surveys.

Develop, improve, and update BoundaryAI services

While we use a broad definition of "services" throughout these terms as described above, applicable law draws distinctions between "digital content", "services", and "goods" in certain situations. That's why we use the more specific terms in this section and the Legal guarantee section.

We're constantly developing new technologies and features to improve our services. For example, we use artificial intelligence and machine learning to enhance our analysis process. As part of the continual evolution of our digital content, services, and goods, we make modifications such as adding or removing features and functionalities, increasing or decreasing usage limits, and offering new digital content or services or discontinuing old ones. We may also change our digital content or services for these other reasons:

to adapt to new technologies
to reflect increases or decreases in the number of people who use a particular service
to respond to key changes in the licenses and partnerships we have with others
to prevent abuse or harm
to address legal, regulatory, safety, or security issues