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Overview of Availability and Quality of Technology and IT Support, 2022 - Semester 2

Executive Summary:
The evaluations from semester 2 of 2022 emphasize a noteworthy improvement in the availability and quality of technology, as well as IT support. The university's commitment to bolstering digital infrastructure and offering robust IT solutions has been evident. However, in the quest for a seamless digital experience, there are certain nuances that warrant further attention.

The following graph shows the evolution of the perceived availability and quality of technology and IT support, with a score over 0 meaning a majority of positive comments in the feedback data.

Positive Developments:

Updated IT Infrastructure: The university's investment in updating servers, Wi-Fi networks, and digital platforms has led to faster and more reliable access for students and faculty.

Dedicated IT Support Teams: The establishment of round-the-clock IT helpdesks and the increased number of IT personnel have been lauded for their timely and effective support.

Regular Software Updates: Periodic software updates, ensuring compatibility with various devices and operating systems, have enhanced the user experience.

Cybersecurity Measures: Increased training and software solutions to prevent cyber threats have resulted in a safer digital environment for the university community.

Areas of Concern:

Tech Glitches During Peak Usage: Some students reported technical glitches on university platforms, especially during high-traffic periods like exam seasons or registration windows.

Training Gaps: Despite the availability of new technologies, a section of the student and faculty community felt inadequately trained to make the most of these resources.

Hardware Shortages: While software and network improvements have been significant, there were instances of insufficient hardware, like computer terminals in labs or libraries.

Response Time Variability: While many praised the IT support, there were instances where users faced prolonged waiting times to get issues resolved.


Consider cloud solutions or server enhancements to handle peak traffic times and prevent system overloads.

Organize regular tech orientation sessions and workshops, ensuring that the university community can effectively utilize available technology.

Allocate budget for periodic hardware upgrades, ensuring that students and faculty have access to updated and sufficient computer terminals.

Implement a ticketing system for IT support, ensuring that all concerns are addressed in a timely and organized manner.

In conclusion, there's evident progress in the realm of technology and IT support, but consistent upgrades and fine-tuning are imperative. Catering to the highlighted concerns will fortify the university's position as a digitally advanced institution.

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